Registration

Friday, April 13, 2012
8:00 a.m. – 4:00 p.m.

Location:
Wal-Mart
805 Moberly Lane
Bentonville, AR 72716
Map & Directions

Join us on April 13th for a meeting of the BMC OK/AR User Group. At this meeting, you can network with your peers, share your insights, and hear stories from other customers.

Agenda Highlights:

Find out What’s New with ITSM 7.7
Hear about customer experiences.
Share experiences with other users, gain insights and best practices from the experts.

Please Note: While there is no fee to attend, you must register to reserve your spot at this event.

Agenda:
8:00 – 8:30 a.m.	Registration and Breakfast
8:30 – 8:45 a.m.	Welcome Address
8:45 – 9:30 a.m.	What’s New with BMC
9:30 – 10:15 a.m.	SailPoint - ID Management
10:15 – 10:30 a.m.	Break
10:30 – 11:15 a.m.	Customizing Your Notification Messages in ITSM
11:15 – 12:00 p.m.	What’s New in ITSM 7.7
12:00 – 1:00 p.m.	Lunch
1:00 – 1:45 p.m.	Roundtable 1 – Motivation for Call Center
1:45 – 2:30 p.m.	Roundtable 2 – Product Catalog & Foundation
2:30 – 3:15 p.m.	Roundtable 3 - Industry Standards for Call Center Reporting
3:15 – 3:45 p.m.	Optional Complimentary Activity - Choice of one: Crystal Bridges Museum Walton Museum Tour of Wal-Mart Call Center

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OK/AR User Group Meeting