A Practical Guide to building Service Models

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Customers don't want tools and technology – they want outcomes facilitated by the effective delivery of IT services. Download this prescriptive guide now to get a better understanding of how relevant services must be defined and modeled to ensure ongoing, reliable, cost-effective service delivery. This guide is especially relevant for IT professionals, including service managers, enterprise architects, change managers, business relationship managers, and even IT executives.

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A Practical Guide to Building Service Models