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Recorded: Thursday, March 11, 2010 2:30 pm
Australia Eastern Daylight Time (GMT +11:00, Sydney)
What is the right IT Service Management model for your organization?
For the past 30 years, IT Organizations have been providing IT Service Support to their customers and users…and during this time we have witnessed great evolution and maturity in the disciplines, processes, and practices of IT Service Management. Now that Cloud Computing and subscription-based IT Service Management is a viable and sound option, how do we assess (or reassess) our base ITSM requirements? Is ITSM SaaS (software as a Service) just a financial consideration? Or, are there other benefits to this model that need to be entertained?
Please join Evelyn Hubbert, Forrester Research Senior Analyst for Infrastructure and Operations and BMC Software, for an exploration of the benefits-values-requirements of IT service Management SaaS/On Demand alternatives and gain insight to help you determine if ITSM SaaS is right for your organization.
Evelyn Hubbert, Senior Analyst, Infrastructure and Operations, Forrester Research & Chris Williams, BMC Software