Integrating BMC Remedy Service Desk and SAP Solution Manager

 

Register to View the Webinar

Recorded: Tuesday, July 28, 2009
11:00 am CDT

How can you bring both BMC Remedy and SAP service desk information together to reduce staffing costs and incident resolution time, simplify process compliance and improve visibility to the overall service environment? Come learn how with BMC you can combine information from these two service desks together to:

  • Reduce costs and time expended manually updating and managing two service desk implementations
  • Eliminate errors and maintain integrity of your service support infrastructure
  • Leverage the broad scope of service-aware ITIL v3 processes through BMC Remedy ITSM and BMC Atrium
Join this exciting webcast that shows the BMC Remedy Service Desk Incident Management Integration for SAP Solution Manager that BMC has developed.

Speakers:Mark Thompson – BMC Sr. Product Manage
David Johnson – BMC Lead Product Manager

 
 
   
 
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