Register to View the Webinar
Recorded: Tuesday, March 3, 2009 1:00 pm
Diagnose and resolve support cases faster with BMC Desktop Capture LIVE: Support analysts have typically relied on the end-users they support to provide troubleshooting information. Unfortunately, both groups often find the process - and the results – frustrating and inaccurate. BMC is the first to apply the concept of a black box flight recorder to the IT help desk. You can deploy BMC Desktop Capture to end-user desktops to fully record incident data – including user actions, screen events, system and application information as well as configuration and performance information – at a time that is convenient for the user. BMC Desktop Capture automatically attaches the recording to the Remedy incident that support analysts can play back, just like a DVD, to get an accurate view of the incident.
View the webinar to take a peek at BMC Desktop Capture and learn how it can help you:
- Reduce incident documentation time
- Minimize end-user disruptions
- Reduce phone support call volume
- Reduce support call length
- liminate finger-pointing
- Reduce overall MTTR How Flight Recorder Technology Can Enhance your Help Desk.
Speakers:
Marshall Woodard-Drez, Frank Tisellano, and Peter Grammaticas, BMC Software
