Service Catalog Value Realization
 

Register to view the webinar.

Recorded: Monday, December 8, 2008 11:00 am CST

Service Catalog is often considered the starting point for any successful ITIL Service Management initiative. But, you are already delivering services to your customers without one, so how does a service catalog help?

View this one-hour information session regarding the critical value of a formal Service Catalog and how and where to get started.

Webinar objectives:

  • The value of the service catalog
  • How it can help organizations become high performing, focused on people, process, technology and supplier relationships
  • How the creation of a formal service catalog relates to the success of other ITIL process improvement initiatives
  • How to improve the quality of services
  • How to reduce the cost of services
  • How to get started with your Service Catalog

Who should attend:

  • Professionals responsible for strategy and tactics related to the delivery and support of services
  • Professionals responsible for service operations

Speaker: Anthony Orr, BMC Software

 
 
   
 
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