Help Desk Fundamentals Metrics and Measurement

Get instant access.

The world of IT service management is changing faster than ever. From SaaS-based service delivery to new social media channels, how do you know if your latest initiatives are truly measuring up?

Join us for a quick, 20-minute look into measuring the effectiveness of your IT help desk services — and find out how to adjust your metrics to reflect the (r)evolution of IT service delivery. Learn how to:

Measure IT as a service with a few essential metrics
Evaluate the effectiveness of SaaS for IT service management
Determine the impact and power of social media
Calculate the satisfaction of both end users and IT staff

Take just 20 minutes out of your busy day, and learn how to measure what really matters. Simply complete the form to reserve your spot.

Title: Help Desk Fundamentals: Metrics and Measurement

Speaker: Chris Rixon, BMC Software

Chris Rixon has 21 years of experience in IT and has held a variety of roles in systems development, architecture, sales, and marketing. His focus has been on IT systems management technologies and their role in making technology infrastructure more stable, agile, and efficient.

Please enable JavaScript or use a recommended browser. Click Here for more information.

First Name*

Last Name*

Company Name*

Business Email*

Phone*

Country*

Job Level*

Job Role*

Address 1*

Address 2

City*

State*

Postal Code*

Time Frame to
Initiate Project*

Industry*

Company Revenue*

Which service desk
vendor do you use today?*

Company Size by
Number of Employees*

Language*

I have read and agreed to the
Master Subscription Agreement . *

Would you like us to populate your free trial with sample data?*

Please send me more valuable information like this from industry analysts, experts, and BMC resources.

I would like someone from BMC to contact me.

*You are giving BMC Software, Inc. permission to send you email.
© Copyright 2005- BMC Software, Inc. Use of this site signifies your acceptance of BMC's Terms of Use and Privacy Policy.
BMC, BMC Software, the BMC logos, and other BMC marks are trademarks or registered trademarks of BMC Software, Inc. in the U.S. and/or certain other countries.

Business runs on IT. IT runs on BMC Software.