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Recorded Date:
Wednesday, December 8, 2010
11:00 am CST (5:00 pm GMT, 6:00 pm CET)
Featured Speakers:
Linda Hill, Manager, Technical Assistance Center, Sharp Healthcare Eveline Oehrlich, Senior Analyst, Infrastructure & Operations of Forrester Research, Inc.
In IT Service Management, progress is usually driven by changes in technology. However, expectations, business requirements and economics now play a greater role as organizations truly assess where they want to be and what they want to accomplish in the future.
IT Service Management is morphing into a new age of both function and purpose and organizations need to know what the key driving factors are as well as what are the most impactful capabilities that the business will demand.
To help you prepare for the “next era of ITSM,” please join featured speaker Eveline Oehrlich, Senior Analyst, Infrastructure & Operations of Forrester Research, Inc., as she provides insights into The IT Service Management 2.0 Evolution with practical and measurable expectations, and discusses these issues with Sharp Healthcare to help you establish your business-centered IT Service Management strategy for 2011 and beyond.
