How Service Management Delivers
Value in the Cloud
 

Learn how effective cloud management can be greatly enhanced by ITSM.

Don't miss out on this strategic discussion. Featured speaker Dennis Drogseth, Vice President at Enterprise Management Associates, will provide insights from recent research into the adoption of cloud services worldwide. Learn how IT Service Management solutions can help you manage applications, services, and cloud infrastructure, all from a single view. You'll also find out how to demonstrate the value of your cloud initiative, improve service quality, and deliver the maximum return on your IT investments.

Key topics:

  • How does organizational, process, and technology maturity impact the adoption of cloud services?
  • What are the dynamics at play as IT organizations move beyond niche experiments to a more cohesive strategy for service management in the cloud?
  • How are cloud initiatives impacting IT's relationship with the business?
  • What kind of metrics are IT organizations using to demonstrate success?
  • What key technologies stand out for managing change and assuring performance?
  • How BMC Remedy ITSM makes it all a reality.

Recorded Date & Time:

Wednesday, March 23, 2011
11:00 a.m. CDT

Featured Speakers:

Dennis Drogseth
Vice President
Enterprise Management Associates


Chris Williams
Manager, Solutions Marketing – IT Service Management
BMC Software, Inc.

 
 
   
 
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